Refund policy

Return Policy

We understand that your Herbion Naturals products are important to you and your family. If there’s any issue with your order, our Customer Care Team is here to help. Please email us at info.us@herbion.com and we’ll be happy to assist you.

  • Shipping fees are non-refundable.

  • For any damaged products, we will gladly send a replacement at no charge. (Please note: We do not issue refunds for damaged items.)

  • We stand behind our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase within 30 days of your first order, return the the product for a full refund.

  • All return requests require pre-authorization from our Customer Care Team and must be postmarked within 30 days of delivery.

Buy with Prime Orders

If you placed your order using Buy with Prime, your purchase may be eligible for return via Amazon’s return system.

To start a return for a Buy with Prime order, click here (or follow the return instructions provided in your Amazon order confirmation). For more details, refer to Amazon’s return policy.

📩 Need Help?

Contact our support team at info.us@herbion.com for assistance with returns, replacements, or questions about your order.