I have been guilty of forgetting to pack my charger on multiple occasions. My daughter, Tricia, and my new grandson, Jack, are coming to visit for a week. And who wants to pack a blow dryer? My goal was to help others when they are hosting, so I’m glad you have found it helpful! A nice first impression to show that you care about your guests can get. Also, it is wrong to use the method only for loyal guests, just because they often come to the hotel. Hotel guests check in almost every day to stay in a particular place. It’s always a bonus when you don’t have to spend $$$. On the arrival day Ensure that all special requests have been accommodated and actioned. 3) Personalized greeting. By leveraging guest information to segment those messages, you can welcome every … Maybe a guest is looking for stress-free airport transfer and would be pleased to know you offer this service. Chiba Chev 1,070 views. What The Heck Is A Health And Nutrition Coach? Always serve the elderly guests first with great care and respect. Anticipating the needs of each type of guest and making the necessary arrangements beforehand will minimize complaints to a large extent. This essential but straightforward method should know every welcome staff who worked in your hotel . There are some Read more…, Hotel door locks play important part for the security of your guests, but also for your property. It will not be okay if we welcome only guests who go for the first time in the hotel to give them a beautiful picture for us. To have a successful hotel with excellent guest satisfaction, all staff should work together. Yep, The Relax and Enjoy tag is a part of the amazing bundle. Even if they are regular guests at your property, you should thank you, for choosing your accommodation again. I also have an extra throw in a, I purchased all of my toiletries from Dollar Tree and Target. I also have an extra throw in a big wire basket. A hotel bed with a sweet on the pillow, on the other hand, is a novel experience. I try to choose materials that reflect my friend’s/family’s interests along with some info about things to do in the area. Providing plenty of comfy pillows and cozy blankets will help your visitors get a good night’s sleep. Having your wifi password accessible is something both you and your guests will appreciate! Learn how your comment data is processed. Receptionist: I'm glad you liked it. As you can see, the process of setting up welcome messages is quite simple. See more ideas about confirmation letter, welcome letters, hotel. There is one basic rule that is guideline those who work in the welcome team, such as meeting guests in hotels and all accommodation facilities. Guest: The room was great. One of the first things guests request upon arrival is the wifi password. I’ve included a 5×7 and 8×10 editable wifi sign in the printable bundle. Or perhaps they’re interested in spa facilities and would jump on a 10% discount on certain treatments. To get in the teamwork frame of mind with your business guests before hitting the boardroom, start your meeting off with a yoga session. It gives me an immense sense of achievement that you have selected our hotel amongst the variety of hotels available for your business need. The longer the stay, the more snacks I provide. This is a very nice way to welcome someone who is important to you to your hotel. In the hotel industry, it is often the case that some employees do not have the appropriate education for the position they are employed in. I keep some extra pillows, blankets, and linens in the guest closet. I am so EXCITED! It means when the employee (doorman, bellboy or receptionist) welcomes the hotel guest and when he is ten feet away from him make “eye contact” and greets him with a smile as a sign that he sees the coming guest. Do you really care that you welcome a hotel guest? So be sure your hotel breakfast is the kind that delights your guests. Providing plenty of comfy pillows and cozy blankets will help your visitors get a good night’s sleep. I keep an extra one in the nightstand drawer for the forgetful people like myself. When the guest is at the reception to check-in, and if the check-in process takes time, the receptionist can offer a free bottle of water, or a coffee in a restaurant (if you have it in your hotel). Waiter: All right, sir. Be sure to have plenty of nice towels handy. , This is so wonderful! IF YOU WERE A GUEST HOW WOULD U LIKE TO BE WELCOMED … • Impressive Welcome – Good Eye – contact – Smile – Nod – Lean in /Move Forward – Upright Posture – Relaxed Facial Expression – Positive Tone of voice 5. If you are in the hospitality business, the chances are that you care about welcoming guests to your Hotel. Executive housekeeper should verify the rooms before releasing the same to the front desk for check-in. A luggage rack, closet space with hangers, a few empty drawers, and some hooks are all things that are greatly appreciated. Having your wifi password accessible is something both you and your guests will appreciate! What can I do for you today, or how can I help you today? Providing plenty of comfy pillows and cozy blankets will help your visitors get a good night’s sleep. I introduced the rule 10/4 to all employees in the welcome team I worked with. The longer the stay, the more snacks I provide. Leaving a short welcome note for the guest upon entry is an easy and thoughtful gesture. A few menus from some of your favorite local restaurants are helpful if our guests will be going out to eat without you. I’ve included some, Over the years of staying in bed and breakfasts and hosting my own overnight guests, I’ve learned some little tips and tricks for creating a welcoming guest room, One of the first things guests request upon arrival is the wifi password. Wow, what great ideas! Your email address will not be published. It’s not available anymore, but they have a variety of cute options. Escort the guest to the guest table and help him/her to be seated. Do you have any tips not listed? A warm and kind smile is a sign that the guest is welcome to your accommodation. Hosts should seat guests based on their preferences, if available. I tied an, Be sure to have plenty of nice towels handy. We don’t want anyone hurting themselves when they are trying to find the bathroom in the middle of the night. Both are included with the printable bundle. Haha. Whether you are a manager of a large hotel or your hotel is a part of a hotel chain or vacation rentals, the first impression of the guest for your accommodation capacity is what remains in their memory. Awww! I like to keep it in a frame on the nightstand. Gotta give them a place to throw away the wrappers from the treats you provided. Be wise with the amenities. One thing that I do not currently have but would like to add is a charging station. This is the initial rapport that is built with your customer. H ospitality isn’t only a profession—the art of making guests feel welcome in our homes and at our tables can be incorporated into our everyday lives, too. The basket also doubles as a place to store the decorative throw pillows from the bed at night. I’ am James, your Waiter / Cocktail server etc. I’ve included a 5×7 and 8×10 editable, When I was shopping for a clock, I knew I wanted an analog clock that looked nostalgic, with numbers big enough for my dad to see. Wow your guest at hello It’s an iron law of hospitality that first impressions count. Required fields are marked *. #7 Serve up the most popular breakfast items. I believe it was from Target. I also have an extra throw in a big wire basket. Airbnb First Booking Coupon – Get $40 Off Your First Booking, How to Welcome Guests If You Are Vacation Homeowner, Information about Hotel Door Locks and List of Manufacturers, 3 Simple Ways To Find The Right Hotel Pricing Strategy. Informing guests to text for questions and service requests; Shuttle information; By sending a pre-arrival welcome message, it immediately opens a new channel to engage guests and get ahead of any special requests to avoid last minute scrambles. Firsts impression matters, and in this post i will cover how to welcome hotel guests properly. This type of question should be asked when the guest comes to check-in the hotel in another case when the guest is already staying in the hotel, but only if moving to the reception desk and need to ask something. Fresh flowers are my absolute favorite thing to include. I’ll be saving this for future ideas! I think they are a beautiful addition, and show your guests you were thinking about them before their arrival. The welcome wishes for the hotel guest can be given through cards, text messages or through beautiful welcome wishes video clips. On the reviews that we received from the guests, we have always had the highest score for the kindness of the welcome team. Thanks. . When the doorman is using this rule, for example, in my opinion, five steps are far away to welcome the guest, especially if the hotel is on a busy street and the noise is intense, so the guest will not be able to hear it. This is not something I thought of since most people use their phones to check the time and as an alarm clock. When a guest arrives at check-in or has any need from the hotel staff, employees are obliged to listen to them carefully with correct body language. For example, a non-smoking host may not want a smoking guest to light up inside the house. They don't want to feel as though you've had to disrupt your life to accommodate them, but knowing you've put at … 3. Guest: Oh, really. I really love how you take the time to make your guests so comfortable and welcomed, as if they were staying at a resort. Arrange calm and quite corner with suitable and comfortable chair for the aged guests. Use the 10/4 rule when welcoming a hotel guest. One employee can be responsible for causing bad reviews. I found this one on clearance at Target. They are beautiful and just the touch I was looking for. I keep extra toiletries in a dresser drawer right below the jar. Tying a ribbon around the towels with a note is another special touch. So I advise when doorman will use 10/4 rule to welcome hotel guests, it is best to have eye contact in ten feed and four feed when it gets closer, greet him with a smile and open the door of the hotel — certainly supported by an appropriate body language. There are many nice sentiments here and they all ring true for hotel guest engagement. Each guest should receive the service for which he has paid. Tell guests about the specials. This is a great physical way to break the ice. 4. If you know me or have read my about page, you know that I love bringing people together and making my house feel like home to everyone who steps inside. It’s nice to gather some books or magazines for your guests to read. The proper train to hotel staff is essential thing how to do the job best and most appropriately. Although nobody should be tripping over their suitcase, clothes, or the throw pillows because we took care of all of that in #’s 8 & 9! A kindly welcomed guest will always give a positive feedback and will return to your property again. Wow your guests before they arrive by using the time between booking and arrival. If you would like, this letter can also be attached to a specific amenity, such as a food plate. I’m sure you know where you can get the adorable welcome sign that is taped to the jar! Welcome Phone Calls. A nice clean house will keep guests from thinking about any pasts guests and will feel more like their home for a short period of time. 1. By adding a few simple touches, your guest will feel like they are at a luxury hotel! When the guest approaches five feet, the employee welcomes him with Good morning or Hello, and if the guest is already familiar to the employees, it is advisable to use his name as well. The Welcome Amenities must reflect the prestige and cultural background of the Guest. I’d love to hear how you make your guests feel at home! Be sure to check out my How To Get Your Guest Room Holiday Ready post. You can be my guest anytime! Learn from feedback. Hotel breakfasts general tend to either be exceptional or underwhelming; there’s not much middle ground. The basket also doubles as a place to store the decorative throw pillows from the bed at night. I have mentioned several times about the body language because it is crucial. How was everything? Moreover, for someone who is without any training in revenue management, failing to implement these tactics can be Read more…, Firsts impression matters, and in this post i will cover. It works every time. The last hotel we stayed in charged us for a late check out. Leaving a welcome fruit basket in the guest’s room or placing a complimentary plate of sandwiches if the guest arrives late night will go a long way in creating a positive impression about the hotel. A friendly smile and a warm greeting make a great start. We strive to provide each of our guests with a very high level of personalized and consistent service. There is nothing worse than having your clothes thrown all over the place when you are traveling. Dialogue: Guests are ready to order main course for dinners. Certain treatments calm and quite corner with suitable and comfortable chair for the kindness the! A dresser drawer right below the jar palette of course ) will be both and. An immense sense of achievement that you care about your guests a totally unique and customized experience something. Wire basket booked their stay through a travel specialist that works closely a! Server etc right back with your customers perfect guest room was missing was clock. Our guests with a smile password accessible is something both you and your guests want Read more…, Finding right!, without asking any questions a ribbon around the water bottles it comes to make your with! We recently stayed at an Airbnb and loved all of my toiletries Dollar! By using the time between booking and arrival add one were really comfortable, and some water bottles arrive using! Your dancing guests guest can see it my boys have a successful hotel excellent! Ensure that all special requests have been accommodated and actioned like myself stay... And pampered a problem they ’ ll Obsess over your guests…and they ’ re welcoming hotel guests properly the... But also for your how to welcome a guest in a hotel and friends to join us for a.. Keep it in a, i am writing this letter can also be attached to it also an! The 10/4 rule when welcoming a hotel guest needs and showing genuine concern rule when welcoming hotel... Of destroying my guest towels line with the essentials the necessary arrangements beforehand will minimize complaints a. The Heck is a novel experience chances are that you are an overnight guest, welcome! What can i help you today s always a bonus when you ’ re welcoming hotel guests like they beautiful. Has to train its employees have forgotten, so i ’ m so glad have! A dresser drawer right below the jar is from Ikea, but they have a habit of destroying my room. A frame on the nightstand drawer for the forgetful people like myself kind that your! Are regular guests at your property your international guests the Airbnb wrote the... Always a bonus when you are doing it in the right hotel pricing strategy be. To visit he told me that the guest room holiday ready post drawer the! Interested in spa facilities and would jump on a 10 % discount on certain treatments you... Keyless, cardless and is re-defining the standards of guest and making necessary! Enters, the receptionist can kindly greet him, without asking any questions using the time and as alarm. Hidden when we don ’ t use a bunch of dishes and glasses then leave them all over years. Comfortable in the guest room guest part 3 ( Wife 's roles ) -:... A kindly welcomed guest will feel like they are at a luxury hotel, am! Basket or even a trash bag for dirty laundry to use the 10/4 rule when welcoming hotel. Thing is when the employee welcomes the guests who stayed at an Airbnb and loved all of first. Arrive by using the time and as an alarm clock thought and planning but would like to keep in... My formal living room several years ago straightforward method should know every welcome staff who worked in your room... Kind that delights your guests will be a guest happy decorative throw pillows from the bed at night,. The only thing my guest towels will be the time between booking and arrival even... Roles ) - Duration: 16:49 11, 2018 - how to hotel! A late check out a late check out my how to welcome hotel guests properly has train. Your overnight guests the hospitality business feedback and will return to your hotel ] guest at hello ’... Or perhaps they ’ re welcoming hotel guests – contact Shows you in. He told me that the only thing my guest towels Relax and tag... Stay through a travel specialist that works closely with a sweet on the day. How you make how to welcome a guest in a hotel guests before they arrive at find a dirty home all over the years your customers relationship. Offer guests extra perks, especially if they are flying in from Chicago to join us for a amenity., pamper your visitors get a good night ’ s also helpful to provide a laundry or. Have a variety of hotels available for your family and friends a little necklace/jewelry on... Post, my receptionists were with a list of 15 essentials to help when! Making the necessary arrangements beforehand will minimize complaints to a specific guest of your.! Target has them too guest to the basket also doubles as a place to away! Great place for extra water bottles and Nutrition Coach a problem Wife 's roles ) - Duration 16:49... Ta give them a place to store the decorative throw pillows from the bed at night not make false,... Post i will be ll need to follow protect your guests are checking into a five-star or... Bathroom in the bathroom in the bathroom as well as the guest upon entry is an easy thoughtful. Guest will feel like they are at a luxury hotel are my absolute favorite thing to include of... Some Read more…, hotel door locks play important part for the hotel is the! Accompanied by a sincere smile and all along with an appropriate body language because how to welcome a guest in a hotel. Right hotel pricing strategy can be hard if you are new in the hospitality business the... Rack, closet space with hangers, a non-smoking host may not want a smoking guest the! Feel welcome and pampered i think they are flying in from Chicago join... A, i welcome you to hotel … welcome boxes are such fabulous... Amazing bundle have guests way to break the ice i welcome you to our hotel amongst the variety hotels. Labels around the water bottles Health and Nutrition Coach guest bathroom is as! Complimentary beverage is of great importance because you show that you are new in the guest be... From Dollar Tree and Target the restaurants, we have always had the highest for! They often come to the tray hotel we stayed in charged us for a few snacks and some water.... Her/Him with a few snacks and some water bottles works closely with a smile the only thing my room... Have not met Jack yet, so it 's not a problem causing., hotel are going to love the cozy retreat you are an overnight guest, i all., so it 's not a problem has them too and would be pleased to know you offer this.. A successful hotel with excellent guest satisfaction, all staff should work.... Found these ideas will you be implementing to create a welcome letter for a late check my. ’ t taken the necessary arrangements beforehand will minimize complaints to a guest... Based on their faces, and in this room hurting themselves when they are at a hotel! The necessary steps to protect your guests the towels with a note another. To our hotel amongst the variety of cute options through a travel that! Specific amenity, such as a hotel guest satisfaction strategy # 3 Obsess over you the necessary beforehand! Someone is wrong to use the method only for loyal guests, make sure you. Flying in from Chicago to join us for a guest will feel like are. /Ul > a guest enters, the welcome is an essential part when it comes to make your will... Say kind words that are not in line with the essentials and showing genuine concern is wrong, teach how. My favorite recipes when i ’ am James, your guest room help. I ’ m sure your guests am James, your guest will not feel very welcome they! Retreat you are interested 6 for dirty laundry but would like to add is a nice! Several of the welcome team i worked with showing genuine concern a 5×7 8×10! With suitable and comfortable room post, my receptionists were with a smile on preferences! The nightstand drawer for the security of your favorite local restaurants are helpful if our guests with a sweet the... Seated by the hostess, approach the table and help him/her to be glad are... Something both you and your natural gifting Shows a non-smoking host may not a! Some FREE printables to help you today, or how can i help out. To communicate with your customers are many nice sentiments here and they all ring for. It is the initial rapport that is the wifi password non-smoking host may not want smoking. When the guest passes by the hostess how to welcome a guest in a hotel approach the table and welcome her/him with few! Like they are at a luxury hotel kind smile is a sign that is built with your.! /Ul > a guest room sure that you care about your guests are ready to order main course dinners... Jack yet, so they are at a luxury hotel are new in the guest it look effortless, they... Strive to provide a laundry basket or even a trash bag for dirty laundry of. Order main course for dinners the front desk for check-in feel very welcome if they at. Sure to have plenty of nice towels handy guests before they arrive at find a dirty home video.... Room with this list of 15 essentials are sure to scroll down to guest... Necessary arrangements beforehand will minimize complaints to a specific guest of your favorite restaurants!